Client Support Officer - Craigieburn, Australia - AMES Australia

AMES Australia

Verified Company

Craigieburn, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full-time maximum term position to 31 July 2024, based at Craigieburn

Administrative support for job seekers from a Culturally & Linguistically Diverse (CALD) or Refugee background
Annual salary is $51, % super (2% salary increase on 06/09/2023)
You must have received your first and second Covid19 vaccinations to be considered
Other benefits include:
Regular performance feedback and performance review process
Supportive environment and caring work culture with work/life balance
Cultural Diversity
Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
Flare Employee Discounts Program
17.5% Annual Leave Loading
Flexible Working Arrangements where it meets operational requirements

About the position

Client Support Officer position for our Craigieburn, Victoria location, to provide tailored and accurate administrative support to the Service Delivery Managers, Employment Mentors and other site employees within the Employment Portfolio. If successful, you will work with Employment Mentors to provide seamless service to job seekers from a CALD or Refugee background, reducing the number of administrative and monitoring activities for the team. The Client Support Officer position is considered a potential pathway to becoming an Employment Mentor with AMES Australia, for people with no previous employment services experience.

To be considered for this position you will be able to demonstrate the following key selection criteria:

Fluent Arabic, Chaldean or Assyrian language skills are strongly desirable
Willing to complete the Employment Services Skills Set
Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
Ability to take initiative, problem solve and take the extra mile to engage clients
Strong organisational and time management skills with willingness to learn
Exposure to financial processes, payments and/or petty cash management
Ability to work both independently and collaboratively as part of a team in a busy environment
Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles_. _
Some prior work experience in an administrative role is desirable
A current valid Driver's Licence is desirable
Your current resume
Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are:
Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights