Helpdesk Analyst - Melbourne, Australia - Connective Broker Services

Connective Broker Services

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Helpdesk Analyst

Helpdesk Analyst

Exciting role working with our awardwinning CRM software 'Mercury Nexus'
Kickstart your professional career in IT with a leading FinTech company
Be part of a high performing team within a strong and vibrant culture

The Business
Connective is an innovative fintech company and the preferred choice for leading Australian brokers.

Our customers are mortgage and asset finance brokers, and we are driven to be the business partner they can't imagine doing business without.

Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and its offering to broker members. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without.

The Role

Reporting to the Helpdesk Service Manager, you will provide efficient and professional Mercury Nexus support to our broker members and internal customers across Australia.

Your responsibilities will include:

Investigate and resolve technical issues related to Mercury Nexus software, escalating complex cases as needed.
Provide guidance to users for optimising their utilisation of the system.
Collaborate in enhancing the Helpdesk team's knowledge repository.
Actively seek opportunities to enhance workflow effectiveness through proactive identification of improvements.

The Person
Your inquisitive nature and keen attitude towards learning will ensure your success in this role.

In addition, you will also possess:

Minimum 1 year experience in a clientfacing customer service role (IT advantageous)
Strong knowledge of Service Desk ticketing systems and processes (Intercom advantageous)
A cando attitude and initiative i
Excellent written and verbal communication skills
Excellent customer service skills
Ability to multitask and prioritise in a fastpaced environment.

- a high performing and collaborative culture
- a wide range of staff benefits
- progressive leave policies including paid birthday leave
- access to various learning platforms to support your professional development goals
- investment in your career through learning and development opportunities

Attractive remuneration package including access to an annual profit share

Benefits to you
As a valued member of the Connective team, you will be rewarded with:

To Apply
To apply, please click on the 'apply' button.

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