Service Support Coordinator - Newcastle, Australia - Rentokil Initial
Description
We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle.
This is a national role working on a permanent full-time basis.This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units.
The responsibilities will include:
- The planning, prioritising and scheduling of work on a daily basis
- Updating and issuing state of service reports daily.
- Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
- Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
- Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
- Maintaining a visual of all callouts received from branches
- Allocation of call outs to meet customer expectations and service standards
- Generating reports for branches
To ensure your success in this role you will have:
- Experience in managing productivity and national operations (preferable)
- Exceptional customer service and leans quickly
- Strong communication skills both written and verbal
- Excellent Microsoft Office skills (tech savvy)
- Ability to multitask and work within a team and work in a fastpaced environment
- Excellent time management and organisational skills with great attention to detail
Rentokil Initial is a member of the FTSE 100 of leading companies.
This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY
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