Customer Service Consultant - Melbourne, Australia - Sharp & Carter

Sharp & Carter

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Flexible working on offer

Create an individual and tailored career development plan.
Work with a market leader and develop customer service skills

Are you passionate about providing exceptional customer service? Do you have a keen interest in the financial services sector? We are seeking talented individuals to join our team as

Phone-based Customer Service

Representatives in the dynamic and fast-paced world of finance.

Our client is a leading financial services firm committed to delivering outstanding customer experiences.

They believe in building long-lasting relationships with our clients and providing them with top-notch assistance in managing their financial needs.

As a Phone-based Customer Service Representative, you will play a crucial role in ensuring our clients receive exceptional service and support.

Responsibilities:

Answer incoming calls from clients and address their inquiries, concerns, and requests promptly and professionally.
Educate clients about the features and benefits of various financial products and services.
Troubleshoot and resolve client issues effectively, ensuring customer satisfaction.
Follow company guidelines and compliance standards to ensure data security and privacy.
Collaborate with team members to improve customer service processes and enhance overall client satisfaction.

Qualifications:

Prior experience in customer service, preferably in the financial services sector.
Excellent verbal communication skills with a clear and professional phone manner.
Exceptional problemsolving, active listening and analytical abilities to address client issues effectively.
Ability to multitask, prioritize, and manage time efficiently in a fastpaced environment.

Benefits: