Customer Technical Support Specialist - Sydney, Australia - B & K Consulting

B & K Consulting

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Technical Support Specialist:

Sydney NSW

$70,000 - $80,000 Annually

Full time

Fantastic opportunity for those passionate about technology and finance
A varied role that welcomes initiative and collaboration
Generous Employee Benefits

Your duties and tasks:

Delivering toptier technical support to valued customers.
Ensuring client readiness for technical releases to guarantee an outstanding customer experience.
Providing regular and adhoc reports for internal stakeholders.

What you've done:

Proven experience in technical support.
A solid understanding of the Australian financial markets.
Familiarity with technical systems, protocols, or infrastructure.
Prior experience in a customer serviceoriented and deliveryfocused environment.
Knowledge of Participant systems, operations, and connectivity models across Front, Middle, or Back Office environments.
Exceptional verbal, written, and communication skills, including experience in data collation and report writing for management.

And if you've got some of this, even better:

A technical mindset with exposure to networking concepts.
Experience with FIX or other financial communication protocols.
Prior exposure to CRM systems, ideally Salesforce.
Experience using call logging and tracking systems.

What makes this a great opportunity:

Explore a rewarding career in the the Fintech Sector
Great company culture and generous employee benefits

Please note Permanent Residency or Citizenship is required.

If you are interested, please click Apply

Reference number:

BBBH2615_
Profession:
Banking & Finance
Stock Broking
I.T. & T
Helpdesk & Support

Company:

B & K Consulting
Date posted:
31st Oct, 2023