Visitor Experience Officer - Melbourne, Australia - Royal Botanic Gardens

Royal Botanic Gardens

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Opportunity to work at an iconic Victorian landmark and be part of Lightscape 2024 event in South Yarra

Part time, Fixed term

Wednesday

Sunday (2pm 5pm), 7 June August 2024

What You'll DoLightscape presented by Royal Botanic Gardens Victoria and Sony Music Entertainment Australia, is a 2km journey of light and sound through Melbourne Gardens at night, featuring installations by international and Australian artists.

To support this incredibly popular event, RBGV are seeking two Visitor Experience Officers (Lightscape Closure Assistant) which will be responsible for contributing to the early closure of the Melbourne Gardens site in order to allow for Lightscape bump-in.

Activities involved in the closure include roaming activities (i.e. directing visitors to exit points) and regular radio communication with the closure team, at times taking on the coordination of the closing procedures. You will provide clear communication and information to visitors, in addition to constructive resolution of enquiries and feedback.

The role requires a customer-friendly approach to raise visitor awareness of the regulations designed to ensure safety for the general public and protection of the Gardens in line with RBGV regulations and standards.

What You'll BringThe successful applicant will hold a qualification in relevant tourism, hospitality, or related team front-line position and/or demonstrated professional experience in leading customer service.

Excellent communication skills and problem-solving ability are essential to ensuring visitors leave having had a positive and safe visitor experience.

You will demonstrate sound judgement and problem-solving skills, in addition a proven ability to take initiative when working with mínimal supervision.

All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.

Working with UsAt RBGV you'll be part of a nationally-recognised organisation that makes a genuine impact on a local and international scale.

As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.