Customer Service Representative - Adelaide CBD, Australia - TSA Group

TSA Group

Verified Company

Adelaide CBD, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

Are you looking for a fast paced, financially rewarding, and competitive environment?

If the answer is yes, then read on, this could be your next step in your career

At TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.

Job Description:

What is in it for you?

Chose to work or 9 or 10 day fortnight
Work in office for the first 3 months, then move to work from home 2 days per week
Internal career progression
5 weeks of full paid training
Salary will be $48,000 for the first 3 months then increases to $50,000
Monthly commission structure
A supportive and vibrant culture

- _Applicable upon 3 month review_

You describe yourself as - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

What will a normal day look like?
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.

You will also be required to:

Navigate through multiple systems whilst maintaining customer engagement on the phone
Answer incoming calls
Confidently handle technology faults, complaints and troubleshooting issues

About you
This is a full time role with no flexibility. The hours are Monday - Friday between 7.30am - 7.30pm and shifts are 7.6 hours.

Must live within reasonable distance to Adelaide CBD
Additional Information

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