- Administration – Act as the central point of contact for network-wide agent updates; manage agent inbox, respond to enquiries; Coordinate and distribute international agent contracts and certificates; ensure documentation is uploaded and correspondence tracked in the CRM system
- Agent Care- Ensure that agents provide high-quality performance; Coaching and training agents, monitoring operational outcomes, and refining processes within legal frameworks
- Marketing, Promotion and Communications – Develop annual content communication plan for agents ; Coordinate mail out of new information to the agent network and project manage key agent events.
- Customer Service –Deliver a high level of service and support to the agent network with constant liaison with admission, GTE and Sales Teams
- Demonstrated experience in customer service and/or general administration roles in a fast-paced environment. Experience in International Education industry will be highly regarded
- Excellent administration and project coordination skills
- Bachelor-level study or relevant qualifications and training (preferred)
- Strong analytical, reporting and problem-solving skills
- Outstanding communication and interpersonal skills; ability to build effective relationships with stakeholders from diverse cultural backgrounds
- Medium to high experience in Microsoft Office and Excel Pivot Tables
- RTO Mesh database experience and MS Power BI understanding is preferred
- Experience with CRM systems for agent information, as well as managing, maintaining and reporting
- Opportunities to grow within the organization
- Incredibly committed and supportive team of student-centric professionals
- Flexibility to work from home during non-teaching hours (For Academic staff)
- Be part of a fast-growing organization working in an agile environment
- Acknowledge education is part of UP Education group – Be part of a leading education provider:
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Acknowledge Education - Melbourne, Australia - Up Education
Description
Join the Acknowledge Education Team: Igniting Potential, Fostering Growth
Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, counselling, civil construction and hospitality. In our 140-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry
True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.
To find out more about us, please visit
About the Role You will play a crucial role in communicating with our international agents - fostering and maintaining strong relationships with our network of AE and UP Group Education Agents and assisting with our Student Recruitment Objectives.
Key responsibilities include:
About You
Why work with us
To Apply:
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.