- Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner
- Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, unit enrolment, timetabling, and payments.
- Assisting with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress and graduation.
- Monitor and update student records on relevant databases, including student contact information, attendance and results
- Issuing student cards, letters & official documentation
- Liaising with other SSO's & Managers at our Melbourne and other campuses
- Assisting in marketing activities and special events if required
- Participating in the overall continuous improvement of the department
- Opportunities to grow within the organization
- $1,500 professional development allowance
- Incredibly committed and supportive team of student-centric professionals
- Flexibility to work from home during non-teaching hours (For Academic staff)
- Be part of a fast-growing organization working in an agile environment
- Acknowledge education is part of UP Education group – Be part of a leading education provider:
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Acknowledge Education - Melbourne, Australia - Up Education
Description
Join the Acknowledge Education Team: Igniting Potential, Fostering Growth
Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry
True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.
To find out more about us, please visit
About the role
We are seeking a dynamic and detail-oriented Student Services Officer to join our Melbourne campus. This role is critical in providing friendly, informative, and quality customer service to our students and stakeholders as well as supporting the overall delivery and management of our programs.
As a key member of the student services officer team, this person is the first point of call for all queries and is a focal point of the company's customer care and retention program.
This role is responsible for:
About you
For this role, the candidate will have strong communication skills and attention to detail. The ability to multitask along with using the Microsoft Office suite and other standard software is of course crucial to the success of any administration role. Professional presentation skills are a must, given the exciting work environment, you will be joining. Your strong organizational, planning and interpersonal skills will be greatly appreciated in our organization. Furthermore, the candidate should have an empathetic and understanding character when dealing with our students.
Why work with us
To Apply:
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives as diverse as our students.
We are an equal-opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. In addition, we celebrate diversity, and we are committed to an inclusive work environment.
Due to the high volume of applications, we will receive, we will only be contacting those who have included a Cover Letter and CV and who we see fit for the role.