Ict Infrastructure Team Lead - Brisbane, Australia - Exclaim IT Pty Ltd

Exclaim IT Pty Ltd

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$120,000 - $135,000 + Super:

Great team culture
Supportive environment
A great opportunity to take ownership in your role

Location:
Brisbane, Queensland Australia

Work type:
Permanent

Date Posted:11 July, 2023

Reference:
#15850

About the role.**:

Our client is a not-for-profit organisation based in Brisbane. They are looking to engage a ICT Infrastructure Lead on a permanent basis.

Responsilbities.**:

Effectively lead the ICT Infrastructure team.
Lead and inspire a team of infrastructure professionals, fostering a collaborative and highperforming work environment.
Oversee daytoday operations, ensuring the stability, security, and performance of our infrastructure.
Collaborate with crossfunctional teams, including DevOps teams, to understand business requirements and translate them into scalable and secure infrastructure solutions in a complex, distributed environment undergoing a major transition.
Collaborate with project teams to design and provision security, network, and communications infrastructure in a complex, distributed environment undergoing a major transition.
Collaborate with security and compliance teams to conduct audits, implement security policies, and address any identified vulnerabilities.
Conduct regular performance assessments and capacity planning to ensure scalability and efficiency.
Provide guidance, mentorship, and technical expertise to team members, managing 3rdlevel service desk issue resolution by discovering, analyzing, and addressing issues quickly schedule, assign, and/or escalate issues/queries as appropriate.
Undertake enhancement and remediation activities across the network and gateway systems.
Monitor, support, and enhance the network and gateway systems. This includes Data Centre technologies, SSL Gateways, Load Balancers, PBX, Microsoft 365, Azure, and MDM.
Manage and monitor infrastructure system upgrades, installations, integrations, customizations, configurations, and testing new systems and hardware, and help resolve configuration conflicts and errors.
Provide mentoring and assistance to other team members.
Actively assess/contribute to the continuous improvement of work, standards, processes, and methodologies.
Be an active member in the change process and contribute to the peer review requirements of the Change Advisory Board (CAB).
Create and maintain current documentation for all undocumented IT systems or work practices and provide these as training material to the greater IT team.
Champion systems that have been designated as a primary SME for this position.

Skills required.**:

Relevant industry qualifications (VCP, MCSE, CCNA & CCA are highly desirable).
Knowledge or experience with cloud and hybrid cloud solutions desirable.
A collaborative approach to developing solutions with other technology teams and business users.
Exposure to security standards, ISO27001 and Essential 7+ years of proven IT experience managing, designing, and implementing enterprise infrastructure systems.
Microsoft Configuration Manager
Microsoft Active Directory
Microsoft Group Policy
Microsoft DFS
Microsoft DNS & DHCP
Microsoft Server
Microsoft Office 365 / Azure Cloud Service
Veeam Backup System
VPN solutions
SD-WAN & SD-LAN technologies (Meraki highly desirable)
Firewalls
Vulnerability Management
Scripting in PS, VBS, Batch file/CMD
PBX System Management
Mobile Device Management Systems
VMware
NetApp
Meraki

Additional requirements.**:

Degree in Information Technology Business related discipline or equivalent experience in similar employment.
5+ years' experience managing an ICT Infrastructure team (510 direct reports), please note this experience is essential.
Strong ability to effectively deal with demanding clients and complex support requirements to deliver effective resolutions and client outcomes.
Strong ability to communicate and work collaboratively within a highpressure team environment dealing with a broad range of clients and issues.
Previous experience with continuous improvement of service delivery processes.
Previous experience working within a large business transforming the environment.
Experience with Project Management for Business as usual programs of operational improvements.
Seniorlevel support experience across standard ICT architecture.
A proactive attitude, ability to solve problems and use initiative to make decisions, plan, and carry out tasks without direct supervision.
Ability to work together and participate effectively as a contributing member of a team of leaders.
Displays a high level of business acumen by demonstrating the ability to break complex technical concepts down to their alignment with business objectives.
Please note that a National Police Check might be required as part of preemployment screening._