Client Success Manager - Surry Hills, Australia - Gratifii Limited

Gratifii Limited

Verified Company

Surry Hills, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Us
Gratifii Limited (

ASX:
GTI) is an ASX-listed company which thrives to innovate the loyalty and rewards space.

As a company, we are uniquely positioned to provide our clients with a best-in-market, highly configurable, modern platform to create and manage their loyalty and rewards offering.

We are fast-growing and work with big brands on exciting projects, with a mission to create the world's best loyalty platform.

Our commitment to fostering lasting relationships between brands and their customers has earned us a reputation for excellence and innovation in the field.

Working at Gratifii
Gratifii provides the perfect combination of a well-established business with a start-up mentality and innovation at its core.

Our fast-growing team is dedicated and excited to expand the solution we provide to our customers and the work environment is fast-paced, diverse and rewarding.

About the Role

Are you passionate about loyalty and working with clients? We want you to be able to understand customer behaviour to drive deeper engagement through our loyalty programs.

Reporting and working with Senior Account Manager as the Client Success Manager you will be responsible for managing your own set of channel partner clients.

You will play a key role in providing strategic advice and direction across all programs, while identifying opportunities to deliver ongoing improvement.

Your team responsibilities include:

Taking ownership and effectively manage the success of client's loyalty programs
Analyse customer behaviour to optimise program initiatives and identify opportunities for improvement.
Proactively identify weaknesses and areas for enhancements, with a focus on operational efficiency and profitability.
Overseeing adoption and usage of tools and processes developed to streamline operations.
Ensuring consistent protection of Data Security & Effective Cost Management
Monitoring and benchmarking customer satisfaction along with key performance indications (KPIs) for the program and the team.
Managing relationship with clients and suppliers
Escalating technical problems for resolution
Collaborating with your leader and coassistant manager to maintain and reinforce the company's culture, values, and vision.

Your program responsibilities include:

Strong verbal and written English
Execute on launch plans and develop ongoing communication plans
Work with the inhouse studio team to create communications design, and web layout designs
Write and refine all communications copy and content
Optimise execution of marketing tactics to ensure that relevant opportunities are provided to enhance the value of the reward programs
Take ownership for campaign analysis, ROI tracking and reporting for presentation to client
Accurate database management and member profiling
Accurate processing of reward payments

Qualifications:

You have 3+ years of demonstrated digital marketing experience.
You have experience in account manager roles
Someone with a proactive attitude with a desire to exceed expectations
Have exceptional attention to detail and good time management
You love people and you're natural at building trusting relationships in the team and with your clients
Are results orientated ability to work toward and achieve KPI's
Ability to think creatively and bring innovative solutions to marketing challenges
Possess superior written and verbal communication skills
Have a high level of energy, enthusiasm, creativity and drive to succeed
Ability to manage multiple tasks and to act decisively this is a busy handson role
Love what you do. Don't just 'work'