Guest Services Agent - Melbourne, Australia - Lancemore Hotel Group

Lancemore Hotel Group

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Located in the heart of the East End Theatre District, Melbourne CBD:

Part time opportunity available:

Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests.

ABOUT THE ROLE:

Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Cover the occasional Front Office Supervisor shift.
Be an ambassador for the Hotel, positively representing and promoting our boutique brand
Be a key part of the guest experience, interacting wherever and whenever possible
Assist in hosting our famous 'hosted hour' and interact and get to know our amazing guests
Assist the Food and Beverage Team with barista, bar and room service
Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
Coordinate with other departments
Answer and dispatch both incoming external and internal calls
Maintain sufficient knowledge of all room rates and available packages
Follow up on all guest requests and complaints
Be a key part of the guest experience, interacting wherever and whenever possible
Support the operational teams with administrative tasks as required

ABOUT YOU:

Have a desire to genuinely help people
Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
Good time management and communication skills
Welldeveloped computer knowledge and strong administrative skills
You have a warm, personable yet professional disposition
Front Office/reservation experience preferred
Valid RSA
Barista/bar experience would be preferred but not essential
Success in a similar role preferred but not essential, we are employing on attitude not just experience
Deliver exceptional guest service and get a kick out of helping, problemsolving and being accountable for your workload
An acute eye for detail and exceptional interactive social skills
Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
Positive mindset and a can do attitude
You must have
full, unrestricted rights to work in Australia
NO Visa or Sponsorship will be offered for this role.

ABOUT US:

Lancemore Crossley St.
Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design.

The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

Lancemore Hotel Group
Founded in 1986,
The Lancemore Group is a leading Australian boutique lifestyle brand.

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

We strive on constantly growing and seeking approaches to be better in everything.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...