Capability Specialist - Sydney, Australia - Allianz Australia

Allianz Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Capability Specialist
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need.

So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.

Do you see helping others to grow, as a way for you to grow too? Do you want to make a difference and to help people be the best that they can be

As a Capability Specialist you will be responsible for analysing data and delivering PSF Professional standards framework initiatives to enable our Personal Injury Teams to be successful.

You will be partnering and consulting with stakeholders, influencing learning outcomes, designing, and delivering learning based on Adult Learning Principles, enabling a life-long learning culture, and supporting business success.

Responsibilities of the role:

Build trust and increase engagement by communicating positive outcomes of the Professional Standards (PS)
Collaborate with all key stakeholders including Case Managers, Technical Specialists, Injury Management Specialists and Team Managers to conduct workplace observations and assess PS capability
Collaborate with business stakeholders and the learning and capability team to identify learning needs and implement learning solutions.
Support teams build capability by delivery instructor led learning and curating selfservice learning. Travel may be required between offices to deliver instructor led learning.
Support Team Managers to embed instructor led learning, selfservice learning and professional standards in their teams.
Lead employees to increase capability and confidence by providing individual feedback on strengths and opportunities and coaching collaboratively.
Collaborate with the leadership triangle to increase team's PS capability.
Support team members in completing the Certificate IV in Personal Injury Management.

Important to your success:

Experience in a heavily regulated industry with a strong customer focus
Demonstrate ability to collaborate with stakeholders, establish strong relationships, influence outcomes, and increase employee outcomes
You will have excellent communication skills both written and verbal, capable of communicating to all organisational levels with clarity, impact and influence.
The ability to analyse data, interpret complex information and find learning solutions
Relevant tertiary or adult learning qualification, such as Cert IV in Training and Assessment or Graduate Certificate in Adult Learning.
Proven track record and examples of assessing capability against a standards framework, providing feedback, implementing learning, and successfully increasing employee capability.

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced.

We welcome and value talent from all backgrounds, experiences, and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Job Level:

Professional

Location:

Sydney, NSW, AU, 2000
Available until:04/08/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Temporary

ID:

29945