Training Officer - East Melbourne, Australia - Melbourne Cricket Club

Melbourne Cricket Club

Verified Company

East Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Training Officer (Customer Systems) :East Melbourne VIC, Australia

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Be a part of creating a memorable customer experience through training and database management
Excellent teambased culture with a strong service focus
Take the next step in your career

The Melbourne Cricket Club (MCC) has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world - the Melbourne Cricket Ground (MCG).

The MCG is more than just a stadium, it's an Australian icon and a meeting place for generations past, present and future.

The MCG is host to more than 70 major events and attracts over three million visitors annually.

The MCC is the largest sporting club in the country with over 150,000 members and also manages 13 sporting sections with participation over 2,600.

The Australian Sports Museum (ASM) has its home at the MCG, celebrating the country's rich sporting history, which is also managed by the MCC.

Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & and playing with pride, passion and purpose._

A great new opportunity has a risen in this team for a Training Officer (Customer Systems) reporting to the Operations & Analysis Manager.

The Training Officer (Customer Systems) main responsibilities are to (however not limited to):

Support the delivery of technical training to users of CRM database and Australian Sports Museum ticketing system (collectively referred to as 'Customer Systems') to ensure the efficient and effective use of these systems in providing an exceptional level of customer service.

Support the Operations and Analysis team in the:
ongoing development of the CRM database 'Customer Systems'

- execution of operations and processes for annual renewal campaigns, research survey campaigns, or any other customer focused campaigns
- delivery of projects

Assist with the development and maintenance of user documentation of Customer Systems processes and procedures.
Provide Level 1 support to users of Customer Systems ensuring a level of customer service excellence and the appropriate escalation of issues or system enhancements as required.
Assist with the provision of appropriate tools for staff to provide exceptional customer service and, in conjunction with others, effectively understand a 360 degree view of the customer.

To be successful in this role, you will need to be highly organised and have experience in delivering training programs to employees/business users or similar, along with sound written and verbal communication skills that will enable you to liaise with internal and external stakeholders on a regular basis.

Preferable:

Relevant tertiary qualifications (e.g Bachelor of Business or Education) or Certificate in Training and Assessment or equivalent
Experience with ticketing systems, booking systems and experience in using Microsoft Dynamics CRM is an advantage

For a more detailed description of the role please refer to the position description link on this page.- Position Description

Type:
Permanent

Category:
Club Services & Heritage - Membership & Customer Service

Reference ID:
AF000239

Date Posted: 03/07/2023