Customer Service Officer - Gold Coast, Australia - Queensland Building and Construction Commission

Queensland Building and Construction Commission

Verified Company

Gold Coast, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Key Outcomes and Accountabilities

The aim of this role is to:

Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
Interpret and assist with matters relating to the delivery of QBCC's services

These services include:

Home Warranty Scheme
Contractor compliance
Building dispute management
General Enquires
Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.
Undertake a range of offline administrative duties, but not limited to, including: Front Counter, facetoface customer service, administrative support as required within Regional Services.
Provide exceptional customer service to all staff of the Commission and external customers, and displaying resilience when engaging with challenging customers.
Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.