Customer Care Representative - Melbourne, Australia - AIA

AIA

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

With a true focus on providing the best customer service possible you will be supporting existing as well as new members with a high level of service.

To do this successfully you will:

Handle inbound and tactical outbound enquires
Provide advice and effective explanations of AIA Insurance products and AIA Vitality
Ensure accurate amendments to membership details
Deliver exceptional customer service outcomes
Partner with a variety of internal and external stakeholders across AIA
Proven experience working in call centre, customer service or member focused environment
Previous insurance background desirable but not essential
Demonstrated ability to work with complex systems desirable but not essential
Keen attention to detail
Excellent communication and presentation skills, both written & verbal
Ability to problem solve and a solutions focused approach

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australian's and make a difference to someone's life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangements

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to

make Australia the healthiest, best protected nation in the world.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

AIA is different. Are you?

Recruitment Agencies:
Our Talent team does not require any recruitment agency support.