Customer Service Representative - Brisbane, Australia - Queensland Mint

Description

Are you a great communicator with a passion for championing great outcomes for customers?

Ever dreamed of working in an environment that deals in precious metals and rare collectibles?

Do you have personal drive, outstanding client management, exceptional numeracy skills, meticulous attention to detail, great self-organisation, and proven ability to work in a dynamic environment?

On-going training will be provided.


Responsibilities will include but are not limited to:

• Build strong client relationships
• Convert client enquiry/registrations to executed buy or sell trades
• Own resolution of client issues
• Work with the backoffice team to ensure highest compliance standards
• Capture and nuture new customer leads
• Work with the fulfilment team to ensure customer expectations are met and exceeded
• Work with the technical team to improve customer experience with existing systems and business processes

Requirements for the position:

• Degree qualified in Business or similar area
• High level of personal organisation, drive & cando attitude
• Disciplined attention to detail
• High level data acumen
• Strong systems understanding & capability
• Advanced Excel & Data Analysis skills

Salary:
$60, $65,000.00 per year


Schedule:

• 8 hour shift

Education:

• Bachelor Degree (preferred)

Experience:

• Inbound call centre: 3 years (required)
• Customer service: 3 years (required)

Work Authorisation:

• Australia (required)

Work Location:
In person

Expected Start Date: 15/04/2024