Program Manager - Sydney, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Program

Manager - Program Delivery

Are you a superstar

Program
***
M

anager
***
looking for a

dynamic, challenging and rewarding

role

in a supportive environment where you can be yourself and thrive?

This is an exciting opportunity to join a newly formed team making an impact for the people of NSW

. We are a team that is focused on creating a culture of genuine job satisfaction, whilst

delivering

fast-paced and

innovative projects

that

put our customers at the centre of everything we do.

If this is what

you've

been looking for then

don't

delay,

submit

our

Program Delivery

t

eams.

Multiple roles available

.

Location: Flexible work locations across NSW
Hybrid arrangements offered
Ongoing opportunity available
Base Salary is between $134,411 $155,445 per annum + super and leave loading
Genuinely flexible working arrangements e.g. compressed hours, home and/or office working locations
Contributing directly to delivering on our vision to become Australia's most customercentric and trusted Regulators
Help to transform the way our regulators engage with customers at all levels
Be involved from the beginning with a new program delivery team and make a real impact
Excellent career development and learning development opportunities

Join the Program Delivery Team in the Better Regulation Division
The Better Regulation Division (BRD) has started our journey to becoming the most trusted and customer-centric regulators in Australia.

To make this a reality, we have created a new Customer Experience & Program Delivery (CXPD) stream to drive the transformation and change needed to bring the customer to the centre of regulation in NSW.

Our new Program Delivery team centralises the evaluation, design and delivery of projects across the division with countless exciting and innovative programs of work to improve customer experiences when engaging with NSW regulators.

In CXPD we understand that our people make us who we are.

We celebrate individuality, are proud of our diverse and inclusive workplace and strive to always create environments in which our teams feel valued and can bring their true selves to work.

We are always looking for culture 'add', not culture 'fit', and are building flexible project teams with great sets of complementary skills to help deliver our important work effectively.

To be successful in this role you will be able to

demonstrate

the following key skills:

Ability to nurture and guide others to embrace change and to lead change.
Ability to run multiple projects with competing priorities and changing demands.
Experience working with complex and diverse stakeholder groups.
Experience in developing clear assessment measures and metrics to monitor and evaluate change processes and their effectiveness.
Track record of effectively managing internal strategic communications programs
Advanced communication skills (written, verbal)

Key responsibilities

Develop, manage, and coordinate transitional arrangements and implementation of Program releases on a reiterative basis.
Develop strong engagement systems across the Program to facilitate business working knowledge, service delivery and timely communications
Develop and implement change and business readiness delivery strategies across the Program for BRD.
Lead a team to prepare roadmaps, communications, training delivery to diverse business stakeholders.
Engage with stakeholders by building trust, influencing decisions and ensuring expectations are met.
Educate and support all stakeholders to understand and adopt change through workshops, communication plans and risk management

Key challenges

Consulting and negotiating with diverse stakeholders, with varying expectations, viewpoints, interests, priorities and sensitivity of projects
Balancing competing demands to ensure objectives are achieved to the required standards, on time and within budget
Working closely with our PMO to ensure ongoing compliance with governance and reporting processes and practices

Closing date:

Wednes

day

21st
***
June

[at 9.59am]

What we need from you
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities

Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation

Closing Date:
Wednesday 21st June [at 9.59am]

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are