Tenancy Manager - Fairfield, Australia - Be Recruitment

Be Recruitment

Verified Company

Fairfield, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Competitive salary with $15,9000 tax-free each year

Fixed term contract, fulltime hours
Use your property expertise to make a difference

Tenancy Manager opportunity available in Western Sydney. Ideally, you will have previous experience in tenancy management either in community, real estate, or government housing.

This is a contract until mid-September 2023. Full time hours 9am-5pm with Saturday work required (time in lieu).

As Housing Manager, you will be the main point of contact for tenants in your portfolio.

You will deliver excellent customer service with a team of dedicated colleagues, focused on improving lives through the delivery of quality housing services.

You will work in partnership with service providers and provide proactive tenancy management to sustain tenancies and improve communities with a strong customer focus.

What is involved?

Delivering consistent and quality customer service to internal and external stakeholders
Managing, responding to, and resolving tenant queries and concerns in a fastpaced, dynamic environment
Managing tenant complaints and appeals for effective resolution
Managing tribunal representation (NCAT)
Conducting regular property inspections
Referral of tenants to relevant support providers, as well as other Housing services, such as the tenant advisory group
Managing individual financial targets, including maximising rent income, as well as reducing rental arrears, tenant debt, voids and vacancies, bonds and recharges

What do I need to have?

Previous property management/tenancy management experience or community services
Experience in driving a customer service culture, particularly with managing complex clients
Excellent written and verbal communication skills
Experience in working in a fastpaced, dynamic environment, whilst remaining clientfocused
Experience in managing compliance with policy and procedure
Strong IT skills, including intermediate Microsoft Office skills
Experience and understanding of the support service sector, and demonstrated relationshipbuilding skills
Current NSW Driving License
At least two (2) COVID19 vaccinations

Even better if you have:

Knowledge of the Residential Tenancies Act 2020
Experience in representation at the NSW Civil and Administrative Tribunal (NCAT)
Knowledge and experience in using housing/tenancy management systems
Ability to meet arrears, vacant, void, and budgetary KPI's
A sound understanding of housing management, ideally in a social housing context will be highly regarded

Salary and Classification:

This role is classified as a Level 4 within the Social Community, Home Care, and Disability Services Industry Award 2010.

The salary for the role is $80, 897 + Super + Salary Packaging.