1559 IT Support Officer - Perth, Australia - VOCUS

VOCUS

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join a telco that prides itself on being a great place to work

We pride ourselves on have a great company culture
Do it. Own it. Love it.

We are a business who is crazy about customers.

We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people.

We empower our people to

Do it. Own it. Love it and that's why they choose to work for us. Here, it's never just a job - We care about what we do and the impact we have, and that's what connects us.

Whoever you are, you'll fit right into our team of 1,400 different personalities. We'll support you to be the best you can be here at Vocus and at home.

What's the opportunity?

Would you like to be part of a growing Telco and help us to support Vocus employees? We are looking for people with strong customer service skills, people who show initiative and flexibility with a "can do" attitude.

You will need to be organised, reliable, a self-starter, self-motivated and a team player.

The key responsibilities of this role:

Providing telephone and face to face technical support to users regarding IT Support issues.
Resolving client problems, queries and complaints in an effective and timely manner.
Providing technical advice to other IT Support team members.
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
Maintaining accurate log entries of fault with resolution and contact details.
Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
Working on most assigned tasks without referral back to Team Leader.
Ensuring technical queries not progressing are escalated to relevant teams according to established procedures.
Participating in ongoing team training.
Coordinating and updating the IT Support Wiki & Knowledge Base.
Collaborate and work effectively with other teams
Other Corporate IT tasks as directed

What we need from you:

You have the full rights to work in Australia. You are a Permanent Resident or a Australian Citizen.

years of relevant IT Support experience coupled with relevant IT qualifications.

Strong technical knowledge of Desktop hardware and software.
Strong analytical and problem solving skills.
Good time management and communication skills.
Ability to manage multiple problems at once and prioritise issues.
Strong knowledge of the organisation's Standard Operating Environment (SOE).
Ability to work as a member of a team.
Ability to work without supervision.
Knowledge of industry standards and government regulations relevant to data communications / networking.
Excellent troubleshooting/problem solving skills.
Excellent written and oral communication skills coupled with a customer service orientation.
Ability to interact in a professional manner and build relationships with a broad range of people.
Absolute focus on service to users.
Exceptional customer service focus.

In return Vocus commit to a fast paced and fun workplace that is committed to career development opportunities within the company nationally and across different areas.

We have the best employee benefits such as Internet discounts, the ability to purchase leave, anniversary leave, awesome parental leave benefits.

We work in a hybrid environment of 2 days in our Vocus offices and work from home 3 days each week.

Best of all we believe in flexibility and fitting your job into your life - Vocus is quite simply just a great place to work

LI-VOC

LI- Hybrid