Service Advisor - Burwood, Australia - Burwood Mazda
Description
The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business. Our company employs over 300 valued employees covering various franchises and multiple sites.Built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, our people are genuinely considered one of our premium assets.
About the Role
We are seeking a motivated and enthusiastic
Service Advisor to join our Mazda team on a full-time basis.
As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.
Responsibilities:
- Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
- Liaising with the workshop and parts departments
- Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
- Meeting and exceeding manufacturers CSI targets
Requirements for the role will involve the following:
- Experience in a similar role within a Retail Automotive Service Department
- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations
- Sound automotive technical knowledge
- Punctual and reliable
- Have a professional attitude and be well organised
- Current driver licence
- Be able to work in a team environment
- Demonstrate care and attention to detail
- Have the right to work in Australia with residency entitlements
What we offer:
- Attractive salary and commission package
- Car allowance or company car provided
- The opportunity to work in a well established company with an excellent reputation for customer service
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies
- Employee Assistance Program with access to comprehensive health and wellbeing resources
Being part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business.
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