Customer Service Specialist - Adelaide CBD, Australia - Allianz Australia

Allianz Australia

Verified Company

Adelaide CBD, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians.

You'll have opportunities to grow and drive your career your way and you'll get the support you need to have an enriching career.

Customer Service Specialist/Member Services Specialist, Club Marine | Brighton, VIC
We are currently seeking an energetic and passionate person to join Club Marine as a Member Services Specialist.

Working in a team of Member Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in service delivery.

Along the way, ‎‎you ‎will develop a great knowledge of boats and build ‎underwriting ‎‎skills for a great career in insurance.

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service.

As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members and our boating community.

You'll be responsible for:

Assisting with Member and Partner enquiries to fulfill the insurance lifecycle, including providing quotes and processing of new policies, renewals, and policy alterations
Answering a mixture of Inbound & Outbound customer calls
Daily allocation of & responding to incoming correspondence
Assisting other areas of the business unit to achieve agreed targets

***
Important to your success:

Experience in Customer Service is essential
Proven strong verbal and written communication skills
Proven problemsolving ability and a keen eye for detail
Proactive time management skills
Sound computer skills
General knowledge of boats will be highly regarded
Flexibility to work shifts from 8am 8pm

What's on offer?

Access ondemand lifelong learning and take control of your career development
Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
Be part of a team that's openminded, supportive, approachable, and genuinely focused on customer outcomes

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced.

We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

LI-ALLIANZAU

Job Level:

Entry Level

Location:

Adelaide, SA, AU, 5000
Available until:10/04/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

23937