Aps 5 Complaints Officer - Chermside, Australia - HOBAN Recruitment

HOBAN Recruitment

Verified Company

Chermside, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent).

APS5 equivalent $55+ p/h + super
Located in Chermside, Queensland
Up to 12 months with potential to extend, pending business and performance requirements

About the Role

As an APS5 Complaints Officer, you will play a crucial role in managing complaints and participant incidents, contributing to the enhancement of our services and the resolution of complex inquiries.

Manage complaints and participant incidents, including assessment, recording, resolution, and appropriate referrals.
Handle escalated complaints efficiently, ensuring adherence to strict deadlines.
Draft highquality written correspondence tailored to various audiences, including formal responses for the Minister.
Coordinate correspondence, briefing, and reporting functions for the Complaints Team.
Provide support to the Complaints Team, facilitating their operational efficiency and effectiveness.

About you

To thrive in this role, you need:

Demonstrated experience in managing complaints and resolving complex inquiries.
Sound knowledge of relevant legislation, policies, and procedures.
Excellent communication skills with the ability to tailor messages to different stakeholders.
Strong organisational and timemanagement skills, with the ability to meet strict deadlines.
Proven ability to work effectively both independently and as part of a team.
Ability to handle confronting and complex situations and information.
Be able to pass and hold a national police check and worker screening check.
Must be an **Australian Citizen.