Customer Service Consultant - Newcastle, Australia - DFP Recruitment Services

DFP Recruitment Services

Verified Company

Newcastle, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description:

Exciting opportunity to work with a leading technology provider, always in the heart of the new and innovative you will contribute to their mission of connecting everything to everyone

About the role:

Your new role will see you be part of a high performing team, responsible for actioning and managing requests to execute to field technicians for optimisation and best practices.

The successful applicant will provide excellent customer service through written and verbal communication channels keeping stakeholders informed, respond quickly to new programs of work or new activities, as well as responsible for work with project managers to identify challenges and continuous improvement initiatives.

Responsibilities:

Accountable for prioritising and actioning incoming work to ensure all worktypes are actioned within operational business rules and assigned Service Level Agreement (SLA).
Manage project rostering and scheduling.
Provide excellent customer service through written and verbal communication channels
Maintain strong stakeholder relationships
Meet targets in a demanding environment.
Support project managers in identifying opportunities for process and business improvement.

About You:

Strong customer service experience (telecommunications highly desirable)
Some familiarity with project rostering or scheduling preferred.
Tech savvy and adopts systems quickly
Excellent written and verbal communication skills
High attention to detail and ability to prioritise

This is a full time contract role commencing immediately. Your technical capability and willingness to work in a multifaceted environment will see you thrive in this business, and you will be rewarded with an attractive hourly rate and the possibility of extension

For a private and confidential discussion please contact Brooke or Grainne on

Note:
You may be required to provide evidence of your COVID-19 vaccination status.