Services Support Officer - Broadbeach, Australia - DFP Recruitment Services

DFP Recruitment Services
DFP Recruitment Services
Verified Company
Broadbeach, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job description:

DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Service Support Officer to provide support to the team in their Broadbeach Office.


As a Service Support Officer you will:

  • Provide customer service support at initial point of contact
  • Referring clients to the appropriate services
  • Assist with client appointments, diary management etc
  • Assist with client file management
  • Process referrals, reschedules and cancellations
  • Liaise with internal and external stakeholders in relation to the service provided by the Client Assist Contact Centre
  • Process invoices and travel requests
  • Collating data and reports
  • Relevant and quality recordkeeping and documentation regarding client information
  • Support the ongoing range of quality improvement approaches, including identifying opportunities for business and process improvement, offer solutions and support change

To be successful, you will need to have:

  • Extensive experience within face to face customer / reception position
  • Strong administration experience including diary management, report writing and database management
  • Demonstrated experience handling sensitive information
  • Communicate professionally, discretely, and respectfully
  • Ability to build relationships and engage with diverse groups of people
  • Ability to easily adapt to changing work environment
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Must be an Australian Citizen and willing to undertake a National Police Clearance:

  • Qld Working with Children and / or Vulnerable People Check (must be willing to obtain)

In return you will:


  • Full Time Hours hours per week
  • Receive ongoing and comprehensive training
  • 12 month initial contract
  • Attractive Hourly Rate up to $45 per hour + super
  • Supportive team, with a positive culture

Note:
You may be required to provide evidence of your COVID-19 vaccination status.
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