Customer Support Co-ordinator - Perth, Australia - Rentokil Initial

Rentokil Initial

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Rentokil Initial is a member of the FTSE 100 of leading companies.

This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.

We are looking for a
Customer Support Co-ordinator to join our team in
Perth
on a full-time
basis.

This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include but are not limited:

Processing purchase orders
Liaising with customers on a daily basis
Processing enquiries efficiently and proactively resolving client issues
Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
Make outgoing calls to our existing client database to promote our products and services
Coordinate, Schedule and Process jobs through an internal software
Processing and Approving invoices for customers through internal software
Building and maintaining relationships with customers and suppliers

Requirements:

Previous working experience in a similar role (customer service/ administration/ reception and support)
High attention to detail and excellent organisational skills
Excellent customer service skills
Intermediate computer skills
Complaint handling and conflict resolution skills
Ability to work under pressure, multitask and work autonomously
Outstanding verbal and written communication skills
Love working in a team environment
Experience using Ariba would be an advantage.