Senior Customer Success Account Manager - New South Wales - Shiftcare

    Shiftcare
    Shiftcare New South Wales

    1 week ago

    Description

    Job Description:


     



    • Drive customer revenue growth by generating expansion opportunities

    • Be accountable for customer retention and proactively mitigate churn risks

    • Take ownership of key accounts that require high-touch engagement

    • Identify and explore opportunities to upsell and expand the usage of new features

    • Monitor customer health and proactively address risks with mitigation plans

    • The Customer Success Account Manager will collaborate with internal ShiftCare teams to support product adoption and successful renewals, effectively resolve customer questions which may include product training sessions, share best practices with colleagues to continuously improve processes.
       ​
      Responsibilities can be summarized as follows:

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