Customer Experience Officer - Sydney, Australia - TenacityCX

TenacityCX

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work within a collaborative, fun, driven and highly successful team

Competitive salary ranging from 65, ,000 + super + annual bonus
A strong development platform where you can carve out long term career goals

TenacityCX have partnered with one of the leading & fastest growing platform providers operating globally across a range of international clients.

We are seeking highly motivated and driven individuals who are eager to kickstart their technical support career working within a collaborative, fun & highly successful team, who put their customer at the forefront.

Their focus is to consistently build a leading product and provide the best possible service to customers working with a product that is loved by all.

About The Role

Provide personalized, effective, and insightful support to customer inquiries via multiple channels
Understand our users' varied needs and ensure they are achieving optimal success
Empowering our customers to achieve their goals and overcome any challenges
Collaborate with our development teams to identify, reproduce and report bugs until resolution
Educate our customers on new and existing features, best practices, and a variety of use cases across industries. This is achieved by planning and hosting online demos, consultations, and screen shares on both a onetoone and onetomany basis

Your Experience & Skills

02 years' of professional experience (open to face to face customer service experience with a keen interest and ability across technical platforms)
A strong team player who loves to collaborate to achieve optimal outcomes
Customer centric with a dedication to fulfilling our customers' goals with empathy, perseverance and creative problemsolving
Excellent written and verbal communication skills, providing clarity for customers by translating complex ideas into digestible formats.
An enthusiastic, positive and highlymotivated individual with a great sense of humour keen to join a team who is, too.
Ability to take initiative and switch gears quickly, adapting to a diverse set of responsibilities and supporting customers across a range of industries and geographies.

Whats in it for you?

An in depth and supportive training structure designed to set you up for optimal success working with a supportive and collaborative leadership
Competitive Salary
: $65, ,000 + Super + Annual Bonus + endless business perks:
Ongoing professional development, 12-18mth development pathway for internal advancement
Work with likeminded and passionate people in an environment that will support promote your success
Ongoing fun team building & company events
Culture is key
Located in Sydney CBD offering hybrid working