Technical Account Manager - Sydney, Australia - Easy Payroll Global

Easy Payroll Global

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

On behalf of our client, we are looking for a Technical Account Manager based in Sydney.

Tasks and responsibilities:

The customer needs are very important to you, and you will be able to offer a truly serviceoriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience.
You will take care of our midsize and enterprise customers including partners, always ensuring that the full potential of the company proposition can be utilised.
You will manage multiple stakeholders, customers, and projects in parallel.
You can handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs where applicable.
You will be responsible for describing and escalating bugs through the appropriate internal channels, always keeping external and internal stakeholders informed.
You will become familiar with our service processes, and you will also support efforts to constantly develop and improve these internally and externally.
You will quickly familiarize yourself with new and technically complex issues, always prioritising.
Once a customer is operational you will also plan further account followups with respect to quarterly goals, usage and where possible expanding the company's footprint with the customer.

Job Requirements:

University degree and relevant professional experience at a B2B/SaaS software company is desirable, not a musthave, proven relatable experience is also welcomed.
Ideally a proven track record of Technical Account Management or relevant experience
Experience within hospitality ( food/retail), online marketing or/and ecommerce is preferred.
A Team player with great interpersonal and communication skills
Excellent timemanagement skills and problemsolving skills
Highly autonomous and selfstarter
You will have experience with G Suite.
Previous experience with Hubspot and ZenDesk would be useful, or similar CRM and ticketing tools.
You are open to new ideas and approaches.
You are quick to think on your feet and will view issues and problems as opportunities.
Knowledge of REST API's, webhooks and token authentication is useful, handson better.
Previous experience, ideally technical experience with POS platforms would be beneficial.

What we offer?

Fastgrowing SaaS scaleup that's been named a 'soonicorn'
Plenty of scope to develop and take ownership.
Range of benefits
We want to support everyone. We offer flexibility around working hours, locations, and office days.
Diverse international team; regular company and team events
Transparency and visibility including a weekly company sprint on vision, strategy, roadmap, and progress.
Constantly innovating product with weekly releases, constant new features, and incremental optimizations
An early position in a scaling international scaleup with strong growth plans
Be a part of solving some of the biggest challenges facing the global food tech market.