Contracts Manager - Brisbane, Australia - FLSmidth, Inc.
Description
"Do you want to make a difference in the world and contribute to a sustainable future?We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.
It's a big responsibility, and we have committed to do it.
As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions cement plant by 2030.
Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.
Job Scope
Contract Manager - Focuses on retention and strengthening a portfolio of strategic Customer relationships with a view to driving business growth and development.
What you will do:
- Develop a solid and trusting relationship between assigned Customer portfolio and FLS
- Primary escalation conduit, responsible for resolving Customer issues and complaints
- Develop a comprehensive understanding of assigned Customer portfolio requirements, e.g. installation base
- Drive the FLS ESG agenda with a focus on new technologies
- Negotiate performancebased contracts and maintenance of ongoing contract terms, conditions and performance
- SQDC performance analytics, reporting and improvement for contracted items for assigned Customer portfolios (DIFOT, QA, QC)
- Pricing review, analytics, forecast and rolling 3month updates
- Lead the 180day forecasting process for contracted items gaining signoff from assigned Customer portfolio with Central Procurement
- Oversight and management of the rolling 30day order placement and execution activities
- Preparation and Presentation of Monthly Reporting SLA's, both F2F and Online
- Facilitation of Capital and oneoff Proposal and Estimate on behalf of FLS
- Crossfunctional collaboration with internal and external stakeholders
- Review and, where required, facilitate the resolution of Warranty and Service Support
- Timely and accurate maintenance of customer portfolio data
What you bring:
- Recent experience as a Contracts Manager
- Skilled in stakeholder engagement with a strong customer service attitude
- Ability to interpret and comprehend commercial contract terms and conditions
- Strong ability to negotiate tactics and planning
- Experience in a customerfacing order handling, procurement or supply chain execution role in the resources sector
- Good understanding of Supply Chain processes and principles
- Sound understanding of Trade Practice Law and requirements as required
- Ability to influence and persuade internal and external stakeholders
- Ability to interpret and comprehend basic financial data
- Ability to work in a team or individually on multiple concurrent projects
- Ability to handle conflicts and manage dispute resolution
- Ability to build strong internal and external relationships
- Demonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail
- Good organization skills that deliver effective planning and housekeeping standards.
- Strong multitasking and time management skills
- Competitive remuneration package on offer
- Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment
- Development and training within a respected global OEM company
- Access to salary packaging options to allow you to maximise your after tax income
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options
- Access to a recognition and benefits platform
- Involvement with community and charity initiatives
- Annual flu vaccination
No recruiters and unsolicited agency referrals please.
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