Customer Service Officer - Melbourne, Australia - Charterhouse

Charterhouse

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Opportunity for an experienced Customer Service Officer to work with a Local Government authority | Temporary opportunity | Close to public transport
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Must have previous contact centre experience, you will be answering a high volume of incoming calls:

Represent the council providing excellent service to members of the community over multiple channels:

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Close to public transport | immediate start opportunities
You will be working with a Local Government authority. You will be joining a team committed to providing the highest quality service. They are a reputable and growing council who support a diverse environment.

You will work as a team to undertake frontline call centre and cashiering/administrative tasks in order to achieve the delivery of effective and quality Customer Service.

You will be responsible for:

Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner
Delivering service to a highvolume call centre while contributing to the Key Performance Indicators required
Liaise with other departments while performing back office secretarial and administrative tasks

To be successful you will have:

Experience in both face-to-face and high-volume telephone customer services
Great communication skills, written and verbal
Positive and proactive attitude towards work

Benefits

Grow your Local Government knowledge and understanding.
Work with a Community based organisation and help drive and deliver change.
Immediate start opportunities.

Please note you will need to obtain a police check before commencing this role.

If this position is not correct for you but you have experience working in Local Government please still do get in touch, we have numerous positions within council._
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace._