Customer Service Representative - Perth, Australia - Commonwealth Bank of Australia

Commonwealth Bank of Australia
Commonwealth Bank of Australia
Verified Company
Perth, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
Customer Service Representative

  • You are a hard worker who's driven to make a difference for our customer
  • We are a diverse and inclusive team
  • Together we can create brilliant customer experiences

Do Work that Matters
As a Customer Service Representative, you'll be the friendly voice our customers hear when they contact us via phone.

You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.

This is a fast paced, phone based role and you will work across a diverse breadth of enquiries, including:


  • Concierge and welcome calls
  • Missed payments and earlyintervention collections
  • Simple customer service enquiries

See Yourself in our Team

  • We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 5am to 7pm AWST. This is a hybrid position giving you the flexibility to work from home and the office

We're Interested in hearing from people who

  • Genuinely care about the experience of customers
  • Have excellent communication skills
  • Have the ability to navigate new technology and computer systems
  • Are naturally curious, resilient, empathetic and adaptable
  • Have aspirations to grow their career with us

Hours and training
To be considered for this role you must have the following availability:

  • Available to work a minimum 15 hours per week, split over 3 shifts
  • Available to work a shift on every Monday and Friday
  • Available to work from the Perth office, 300 Murray Street, once a fortnight
  • Outside of this, we'll do our best to accommodate your work preferences & availability
  • Training will commence from the start date with all new starters undergoing mandatory training, at 15 hours per week for 4 weeks
  • Training will be on Monday, Tuesday and Thursday, 11.00am 4.00pm
  • Please note, we cannot provide any time off during the training period
  • Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career
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Advertising End Date: 26/05/2024

Job ID REQ211376
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