Customer Service Conultant - Melbourne, Australia - people2people

people2people

Verified Company

Melbourne, Australia

5 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Working within Australia's leading Financial Home Loans Company, we have multiple Customer Service positions to start immediately.

Based in Melbourne CBD and offering offering flexible working arrangements, this role is great for someone who is keen to work in the finacial services sector.

You will be required to be available for a rotating roster Monday - Friday 8:00am - 7:00pm.
Reporting to the Team Leader you will be responsible for providing professional and timely customer service to Mortgage Brokers.

In this role you will be responsible for:

Assisting brokers & customers with phone queries as required
Answering high volumes of inbound calls
Provide accurate information about the company's products and services
Update and maintain CRM systems where necessary
Broker general questions about the platform & navigation
Level 1 support in regards to technical issues that occur

To succeed in this role you will need to demonstrate the following skills:

Excellent verbal and written communication skills to ensure you can deal effectively with business partners, broker's team and clients
High attention to detail
Strong computer skills and the ability to adapt to new systems quickly
Strong levels of professionalism and ability to think on your feet
Ability to prioritise well and manage your daily schedule to ensure deadlines are met
Previous experience in finance/mortgage broking/administration/customer service