Team Leader - Sydney, Australia - Oxygen Recruitment & HR

Oxygen Recruitment & HR

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Utilise your Team Leader Settlements experience

Solid career path with established financial services organisation
Up to $95k package inclusive of super hybrid working

This Australian financial services organisation provides mortgage support to key lenders across the industry. This well-established business has a reputation for its consistent high standard of work and strong customer focus. Focused on delivering high quality customer service, you will enjoy working within a great team and work environment.

About the Role

Reporting to the Chief Operations Officer, this Settlements Team Leader position is managing a small group of people in verifications, documentation preparation and post settlements.

This role is responsible for managing the efficient day to day running of the settlements and admins team's work volumes, allocations, and service levels.

Being responsible for actively managing critical processes and ensuring all mortgage settlement obligations are fulfilled on time and with accuracy is the key focus of the role.

Key Responsibilities Include:

Manage and monitor team to ensure client service levels are adhered to
Lead and Inspire team to achieve productivity targets and overcome road blocks
Develop and role model a culture of high performance and commitment
Undertake performance reviews and handle any performance related issues
Ensure team adherence with risk and compliance framework
Identifying, driving, and delivering continuous improvement to create a great experience for clients
Conduct team meetings and discussions
Provide quality customer service, including actively responding to customer enquiries.

About you

To be successful in this role, you will have experience in a team leader or supervisor role, paired with mortgages settlement.

You will have strong relationship and people management skills, as well as the ability to drive a continuous improvement culture within the team.

It is ideal that you have gained this experience within the property, legal or financial services sector. This role will suit someone who enjoys working in a fast-paced environment with deadlines and likes a challenge.

Excellent communication skills and the ability to work well with key stakeholders across the business are required for this position.

Key Benefits

In return, you can enjoy a rewarding career with a stable, well-established organisation that has a caring atmosphere and values its employees.

You will have access to an employee assistance program and the opportunity to join a staff social committee. You will have the opportunity to be cross trained across other departments within the business. A convenient CBD office location, with the option of hybrid working available after onboarding.

To have a confidential discussion about this position, please call Patrick Fisher on