Client Service Officer Nsw State Government - Newcastle, Australia - Alexander Appointments

Alexander Appointments

Verified Company

Newcastle, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$41.59 per hour + Super | 35hours per week

NSW State Government | Newcastle Location
September Start | Estimated 2month assignment, with a potential to extend

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$41.

59 per hour + Super | 35hours per week:

-
NSW State Government | Newcastle Location:

September Start | Estimated 2-month assignment, with a potential to extend

About the Company

Our large NSW State Government client protects, promotes and supports the rights, dignity, choices and wishes of the vulnerable people of NSW.

They do this by providing multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services.

Why Apply?

Gain Public Sector experience and skills that are pivotal to developing your career within Government
Rewarding role to give back to the community and make a difference

About the Role
They are currently seeking an experienced Client Service Officer to join their team in Newcastle. This is an estimated 2month temporary assignment, with a potential to extend.

Courts or Tribunal's can appoint this team to manage a person's financial affairs if their decision-making ability is impaired due to disability, age, mental illness or injury.

Working within the Proactive Customer Management Business Unit you will be required to manage a complex case load to deliver high quality financial management services, customer support and make decisions on their behalf.

Responsibilities

Manage a busy caseload of complex and critical estates
Proactively manage and maintain systems, files and records
Develop strategies and make substitute decisions to manage customer finances including medium to long term planning
Build rapport and consult with the customer to understand their financial needs and existing arrangements
Deliver high quality, professional and empathetic customer service
Actively listen to the concerns and enquiries of customers
Facilitate the resolution of complaints and issues, escalate as required
Work closely with the Estate Management & Administration and Public Guardian divisions to achieve quality customer outcomes
Discuss progress with Senior Client Service Officer
Complete financial administrative duties
Records and database management, ensuring high integrity, accuracy and confidentiality
Ensure compliance with best practice and legislative requirements

About You

Professional, resilient and empathetic interpersonal skills
Impeccable communication skills, both verbal and written
Strong computer literacy and proficiency with MS office suite
Superior organisational skills with the ability to prioritise and multitask competing deadlines/timeframes.
High attention to detail

Requirements: