Client Care Representative - Moonah, Australia - Animal Emergency Australia

Animal Emergency Australia

Verified Company

Moonah, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Reference:

HobartPPTCCR

Location:

Moonah, Hobart

Work Type:

Part Time (Permanent)

Animal Emergency Service Hobart is on the lookout for a passionate and bubbly Client Care Representative:

About Us

Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia.

At our core, AEA exists to help veterinary professionals do and be their best.

We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

About the Clinic
Animal Emergency Service (AES) Hobart is a fast-paced and progressive emergency clinic.

We are a trusted leader in Emergency and Critical Care (ECC) and our vision is to set the highest possible standard for veterinary medicine in Australia.

We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses and Veterinarians.

About the Role
Our Client Care Representative role is the main connection between our clients and the clinical team.

This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care.

This starts from the time they come through our doors to when they leave and beyond.

We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

Please note that we are a
24/7 clinic so shifts on weekends, public holidays and nights will be required.

What does CCR life look like at AES Hobart?

Providing exceptional care to clients and pets including triaging pets on arrival
Communicating pet updates to clients and answering their queries
Collaborating with the broader team regarding updates, pet's needs and finance information
Assisting clients with finance and insurance claims
Cash handling and daily reconciliations
Adhoc administrative duties associated with running the front of the clinic
Approximately
20hrs per week

About You

Customer service experience
High degree of resilience
Quick thinking and thrive in a fastpaced environment
Knowledge of animal triaging or experience in a veterinary environment (preferred)
Personal mode of transport (essential for shift work)

Paws & Perks

Pet wellbeing discounts (including discounted treatment and products)
Discounted gym memberships (Fitness Passport)
Hourly rate $ shift penalties + super + 17.5% Annual Leave loading (this rate increases to $27.75 after your training period)
Refer a Friend program & rewards
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations
Collaborative and supportive team that will help to develop your career
Date Listed:

**March 13, 2024