Customer Service Representative - Melbourne CBD, Australia - Robert Walters

Robert Walters Melbourne CBD, Australia

2 weeks ago

TEMPORARY Customer Service / Support

Description

Our client is seeking a dedicated and empathetic Customer Service Representative to join their team in Melbourne CBD for a 6 month contract. This role offers the opportunity to make a real difference, providing support and assistance to both employers and employees within the industry. The successful candidate will be responsible for handling enquiries, reconciling accounts, and processing claims in a professional, accurate, and timely manner. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to providing exceptional customer service.

Opportunity to work in a dynamic, fast-paced environment
Role focused on providing exceptional customer service
Chance to make a real difference supporting both employers and employees

What you'll do:
As a Customer Service Representative, you will play a crucial role in assisting members with their enquiries. You will manage employer accounts, ensuring information is entered accurately into the system. Your responsibilities will also include reconciling monthly contribution returns and assessing member severance claims. You will ensure that all tasks are completed efficiently and effectively, always maintaining a high level of customer service. In addition to these key responsibilities, you may also be required to undertake additional duties or special projects as directed.

Handle incoming requests from workers and employers in an accurate, timely and professional manner
Manage employer accounts, including opening and closing accounts as required
Reconcile and accurately process monthly contribution returns
Assess and process member severance claims
Ensure compliance with all policies and procedures at all times
Undertake additional duties and special projects as required or directed

What you bring:
The ideal candidate for the Customer Service Representative role will bring a range of skills and experiences. A business or accounting qualification would be advantageous, as would experience working in a call centre or member-based organisation. You should have strong numeracy skills, intermediate computer skills, and the ability to draft correspondence. Attention to detail is crucial in this role, as you will be responsible for managing accounts and processing claims. Above all, you should have a commitment to providing excellent customer service.

Business/accounting certificate/qualification would be advantageous
Numeracy skills equivalent to year 11 or 12 level maths
Experience working in a call centre, service industry or member-based organisation would be beneficial
Intermediate computer and keyboard skills
Ability to draft correspondence
High attention to detail

What sets this company apart:
Our client is committed to becoming the best Australian provider of financial and support services for the benefit of employers and employees within their industry. They pride themselves on their dedication to their members, aiming to provide excellent customer service at all times. This is a company that values its employees, offering a fast-paced and dynamic work environment where every day brings new challenges and opportunities.

Beautiful office based in Docklands
6 month contract
Competitive salary and superannuation
Hybrid working model after training (2 days from home)
Parking available (based on availability)
8am-4.30pm Monday-Friday

What's next:
If you're ready to take on a role that will truly make a difference, don't hesitate
Apply today by clicking on the link. We can't wait to hear from you

Robert Walters Australia is acting as an Employment Business in relation to this vacancy.

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