Client Relationship Manager - Sydney, Australia - WTW

WTW
WTW
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
The position is client-facing and will manage and grow a portfolio of new and existing clients.

This involves ensuring our clients' H&B needs are identified and met through consulting on group and medical insurance and other benefits advisory services.


The Role

  • Manage a portfolio of new and existing clients
  • Support other Client Relationship Managers with portfolio management as needed
  • Negotiate terms with providers on behalf of your clients that meet their requirements such as renewals, claims and any other broking support services
  • Conducting remarketing of programs and provision of consulting updates (market updates, legislative changes, benchmarking, and best market practice)
  • Placement/establishment of the policy/program and management of annual renewal processes
  • Managing administrative responsibilities of the portfolio through accurate, efficient and timely responses to daytoday queries and policy documentation
  • Conduct education sessions for employees and employers on H&B insurance policies/programs
  • Provide input to new business opportunities to support growth and profitability
  • Work with the nominated opportunity/tender team and provide input as per agreed tender timelines
  • Maintain uptodate knowledge of market trends, legislation changes, vendors, and capacity within the industry
  • Undertake continued professional training and ensure compliance with the provisions of RG14
  • Assist with various H&B projects

The Requirements

  • Industryrelated qualifications and a relevant business degree are desirable
  • Compliance with ASIC RG146 or willingness to complete training on commencement
  • Knowledge and understanding of the Medical, General and Life insurance market
  • Ability to manage client relationships including at HR Director/CFO level
  • Broad understanding of employee benefit offerings inclusive of wellness programs
  • Sound oral and written communication skills both on an individual and small group basis
  • Broad understanding of business, legal, economic, and financial services environment
  • Prior experience in the H&B market is desirable

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
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