Plan Administration - Melbourne, Australia - Mercer

Mercer

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Rectification Analyst

What can you expect?

What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible.

Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded.

We pride ourselves on providing outstanding career development, learning opportunities, financial rewards and we are committed to making your journey with us FUN.

- _ Voted #1 HR Consulting Company Globally_
- _ Melbourne CBD (Docklands) Hybrid office and work from home environment_
- _ Great Package _
- _Great time to join this global organisation in Growth Phase _

What is in it for you?
At Mercer, we recognize that our most important asset is our people.

We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more

Flexible hybrid work environment
Leading training and development programs
Professional environment where your career path really matters and is supported in our global organization
Great team of energetic and supportive colleagues
Genuine work life balance

We will count on you to:

The purpose of the Rectification Analyst is to assist in the remediation of incidents and errors, explore root causes of incidents and systemic errors and implementing process or system updates or control to ensure few overall incidents and eradication of repeated errors as well as actual remediation of errors on multiple administration platforms.

Rectification Analysts work with closely with Incident Managers to ensure incidents are remediated within agreed timeframes in order to meet client expectations.

The Claims Case Manager also provides technical guidance, coaching and trouble-shooting support to our GSD Colleagues (based in India) and the Insurance Services team, whilst mentoring and developing new staff.

Responsibilities:

Remediation of Errors

Remediate errors based on a standard methodologies and consistent with Mercer's core values
Identify the impact of errors and increase the scope of investigations and remediation where required.
Support Incident Rectification Leader and Incident Managers with client conversations on an adhoc basis as required where explanation of complex remediation or calculations is required

Quality Management

Identifying key learning and development outcomes to reduce the amount of incidents in the wider Mercer business.
Develop proactive strategies with the Incident Manager to reduce incidents business wide

Prevention of Incidents

Assist in the remediation of the root causes of assigned incidents
Mitigation of risks of repeat occurrences by recommending changes to standard processes to create best practice outcomes across the business and align with transformation and continuous Improvement initiatives.
Work with Operations teams, including GSD, to ensure that staff are training to prevent repeated incidents or errors.

What you need to have:

Education

VCE/HSC or equivalent
Relevant Tertiary Qualifications highly regarded
RG146 preferred

Experience

Minimum 5 years superannuation administration or project experience
Extensive operational knowledge and experience within superannuation administration
Previous experience on business wide projects

Knowledge & Skills

Indepth knowledge of superannuation administration processes
Extensive knowledge of the Superannuation environment, including knowledge of Defined Benefit arrangements
Show initiative and enjoy working in a team environment
Excellent verbal and written communication, presentation and facilitation skills
Strong analytical and problemsolving skills
SQL and moderate to advanced Excel skills
Ability to influence outcomes to ensure efficient processes are maintained
Ability to drive change and influence different levels of management
Ability to make decisions

About us:

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.