Customer Support Manager Aged Care - Melbourne, Australia - Zenitas

Zenitas

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Case Manager - Aged Care

Your Role

As the Customer Support Manager each day will look a little different and your key responsibilities will include:

Conducting reviews for our clients, building, and revising their care plans, goals, services and expenditure
Establish Home Care Agreements and ensure all compliance and care governance documentation is completed accurately and correctly
Developing and maintaining excellent relationships with clients, client's family and advocates, staff, funding bodies, doctors and other allied healthcare professionals
Assisting consumers to make purchases through their Home Care package which are in line with their goals and government regulations
Making process improvement and implementing improvement requests as required
Contributing to growth of the Home Care Package program

What you'll bring

As a Customer Support Manager, you will bring with you a commitment to delivering exceptional service to our clients.

Your experience in the Aged Care sector will enable you to:

Provide advice and build care plans
Manage funding requirements to ensure our clients can achieve the best care and support to brighten their lives.
Deliver high quality, client centred care

To do well in this role you will have:

Experience with care planning processes, including assessment and establishing client goals
A customer focus with excellent communication and problemsolving skills
Appropriate experience or qualifications in Nursing and /or, Community Services & Frontline Management
Ability to manage time effectively in an environment of changing priorities
Experience with Homecare & My Aged Care packages and funding requirements

Our commitment to you

People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best

What we offer:

Investment in your ongoing learning and development through our internal training platform
Employee referral bonus to the value of $300
Ability to work from home and in the field and an excellent leadership team to support you
Celebrating you Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years

A career with Claro

Our purpose is simple:
to provide high quality care and support for all Australians across our community and enable people to shine

As part of our Claro team you will make a real impact and you will be in the drivers seat with hundreds of courses to choose from with our learning & development platform

A career you can choose

If you're passionate about care and making a difference in people's lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we'd love to hear from you.