Regional Intake Officer - Lambton, Australia - Calvary

Calvary
Calvary
Verified Company
Lambton, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Lambton, NSW, Australia, 2299

Permanent


Closing on:
Jul

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Position Description

Calvary Community Care - Hunter Service Centre

Regional Intake Officer - Full Time

Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Work closely with our Case Managers and Service Coordinators in our NSW/ACT Region

About the role


The Intake Officer is responsible for providing prospective clients, caregivers and other stakeholders with information about Calvary Community Care and the services offered.

This includes providing prospective clients with information about Calvary Community Care services, funding arrangements, and transitioning customers through to service delivery.

The intake officer is responsible for triaging and collating detailed handover information to the appropriate service delivery team.


Reporting to Client Services Manager at the Hunter Service Centre, you will be answering phone calls, & web enquires regarding home care packages and liaising with My Aged Care for assistance on providing information regarding Calvary and the services they can provide.


Your main duties will include:

Liaising with potential new home care package clients

Accessing information within My Ages Care Portal

Liaising with case managers and service coordinators in NSW/ACT region

Data collecting

Entering client information in to various data bases

About you

Experience in the aged/disability/community/health sector;
Demonstrated ability to provide quality customer service to a diverse range of prospective customers, families, internal and external stakeholders

Demonstrated ability to work under pressure

Well-developed interpersonal and communication skills

High proficiency with MS Office programs along with demonstrated ability to accurately input data and maintain electronic records. Experience with CRM software preferred.

Ability to demonstrate innovation and creativity through problem solving and being solutions focused

Able to work independently and within a team

A relevant tertiary qualification in the Aged/Disability/Community/Health sector is desirable.

Why work for Calvary?

At Calvary, our staff matter.


Join our team, learn with purpose and drive positive impact in one of Australia's largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.


With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.


Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you


Please note the following:

You will also be required to provide evidence of immunisations as required for your role.
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