Customer Service Representative - Sydney, Australia - Healthcare Professionals Group

Healthcare Professionals Group

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Benefits

Office is located in Belrose 208 1 year full time contract

- $40 - $50 per hour + Super

WFH hybrid offered once fully trained.

About the company
A materials science company focused on improving lives through discovery, product innovation and rewarding careers.

Providing loan kits and consumables for the healthcare sector, this company has a well renowned reputation for quality and growth.

About the opportunity

Duties

Support the order to cash process effectively, through exceptional customer service, including administering order fulfilment using an ERP system and supporting case and consignment field inventory requirements ie inventory fulfilment, logistics, returns and stock dispositions.
Understand, track, trace and investigate loan kits.
Serve as a liaison to enable effective sales interactions between the internal & external customer.
Represent the company in a professional manner with each customer interaction.
Identify opportunities proactively for business process improvements resulting in better efficiency and enhanced quality of our services.
Perform additional ad hoc activities as deemed necessary to support the business.
Execute effectively in high pressure situations.
Comprehend, recall, and explain complex transactional information to customers.

Skills and Experience

Customer service experience in the Medical Device or Pharmaceutical industry preferred.
Oracle experience highly desired.
Excellent verbal and written communication skills with internal and external stakeholders.
High attention to detail.
Excellent problem solving capabilities.

Culture
The team is engaging and hard working - fantastic team and organisation to be a part of. Working 5 days in the office, the team has developed a fun yet hard working atmosphere.

How to Apply

About us

Job details: