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    Safer Gambling Support Manager - Sydney, Australia - Talent Web

    Talent Web
    Talent Web Sydney, Australia

    2 days ago

    Default job background
    Full time
    Description

    Reporting to the Patron Liaison Manager, as the Safer Gambling Support Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

    Key Responsibilities:

    • Identify signs of gambling-related harm and assist guests in making informed decisions.
    • Manage customer relationships with tact and diplomacy.
    • Support the Group Manager Responsible Gaming in strategy development and implementation.
    • Communicate and enforce policies and procedures to maintain responsible gambling standards.
    • Ensure accurate and confidential management of exclusion orders.
    • Develop systems and reporting processes to monitor Responsible Gambling risks.
    • Lead team development and engagement, including coaching and mentoring.

    Qualifications & Skills:

    • Experience in guest relations or Responsible Gambling programs, or relevant tertiary qualifications (e.g., social services, psychology).
    • Must have some experience of dealing with regulators, for example reporting to Liquor & Gaming NSW.
    • Knowledge of applicable laws and regulations.
    • Strong relationship-building skills.

    Requirements:

    • Ability to work shifts (days, evenings and nights - rotating monthly), including some weekend shifts.
    • Level of physical fitness - this is an active role requiring you to be on your feet all day.
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