Osr - Tgg/jb Hifi - Cardiff, Australia - Team Global Express

Team Global Express
Team Global Express
Verified Company
Cardiff, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job Description:


  • Tuesday to Saturday role
  • Provide supervision of all operational processes and procedures for JB HiFi/TGG
  • Monitor the daily delivery allocations for JB HiFi/TGG
  • Ensure all deliveries are completed within the allotted timeframes each day
  • Distribute daily reports to relevant customer and TGE/TGG stakeholders (NPS)
  • Performance management of contractors i
  • New driver/offsider training as well as development training where required
  • Coordinate backup vehicles where required with a focus on service, efficiency, and driver earnings
  • Manage driver leave and absenteeism
  • Ensure JBTGG/TGE SOP's are followed
  • Devise strategies to ensure KPIs are met and continuous improvement implemented
  • Have an understanding of routing requirements.
  • Communicate any operational problems to the Contract Services Manager without delay.
  • Ensure compliance with both TGE and Customer technological requirements
  • Ensure any manual bookings are entered into the system in a timely and accurate fashion
  • Ensure customer charges and driver pays are correct before Monday closeoff
  • Site visit to check damages to property may be required.
  • Ensure driver compliance to OH&S and Road Safety requirements
  • Manage driver and vehicle presentation standards to ensure compliance with JB HiFi/TGG requirements
  • Respond to customer service or operational enquiries by JB HiFi/TGG or their stakeholders quickly and effectively
  • Perform other related duties as required from time to time
  • Compliance with all Toll Global Express policies and procedures
  • To oversee and coordinate the daily Delivery tasks for JB HiFi/TGG 2man crews,
  • To assist with the DaytoDay operations of JB HiFi/TGG, coordinating Adhoc jobs, daily pickups, and deliveries from Stores
  • To maintain and develop relationships with the contractor fleet
  • Training of new contractors
  • Provide a contact point for JB HiFi/TGG and their stakeholders for customer service or operational queries
  • Provide operational feedback and insight to the Operations Services Manager.
  • Assist with customer escalations
  • Identify strategic initiatives to improve customer outcomes and contractor productivity levels.
  • Enforce a safety first culture.
  • To assist whenever necessary with the management of TGE /JBTGG.
  • Assist with planning and preparation of peak periods including Black Friday, Boxing day
  • Work required Tuesday
  • Saturday and some Public Holidays
Diversity and Inclusion

We celebrate difference.

  • Why Team Global Express
  • Team Global Express


We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.


As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.


To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It's never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

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  • Team Global Express
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