IT Support Team Leader - Sydney Central Business District, Australia - Expertech

Expertech

Verified Company

Sydney Central Business District, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC

The prime primary responsibility for the
IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC - is to manage, improve and drive a core operational support IT team to their full potential.

The role will also have an extensive project leader component and will actively be involved in a number of projects, particularly within
Cloud, Office 365, AD, Security and Access control.

This is a newly created role of
IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC - will have to formulise process and procedure for the ongoing support of the team, drive documentation, review security and provide some technical hands-on support to help the team when busy.

The team will be a crucial focus within the business and it's expected that this team is a high performance service orientated team, as well as being responsible for day-to-day escalations for the Australian region.

KEY DELIVERABLES AND RESPONSIBILITIES

Design, implement and manage continual improvements to the IT Support process, with a focus on working within an
ITIL support environment.

Management of a small IT support team of
Responsibility for all IT desktop support operations and management of support teams, including handson overseeing responsibilities when needed.
Responsibility for some IT operational budgets and spend analysis; financial accountability for IT support related costs
Driving of ongoing user training, education program and documentation uptake
Mentor and support career development of the department
Relationship management with business partners, vendors, and third party providers
Onsite technical IT support, as required

POSITION REQUIREMENT
-
6+ years IT experience with Desktop/Service Desk/EUC roles:

2+ years within IT Operations Management:

-
Strong IT management, with focus on Desktop, Office 365 and Azure:

-
Excellent communication skills:

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Technical Desktop and Infrastructure background

COMPETANCIES

Leadership, innovation, strong operational discipline and problem solving skills
Able to think creatively to deliver solutions.
Managerial presence

The role is open to residents or citizens of Australia only, as the client cannot sponsor for this particular role.

**IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC