Client Service Officer - Mulgrave, Australia - Lotus People

Lotus People

Verified Company

Mulgrave, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Begin a dynamic career with a multinational leader in their field

Provide exceptional, personal service and directly impact client satisfaction
Unlock endless opportunities for career growth and development, with WFH flex
Join a collaborative, respectful and inclusive work environment
Play a crucial role in the business as a key point of contact

- $70,000 inclusive of super.

The Company

Lotus People are delighted to bring to the market this fantastic Client Service Officer position within a global financial services company.

We absolutely love working with this client thanks to their warm culture and outstanding team

This role is based in a modern, spacious office in Mulgrave. You'll be part of a high-performing work environment while still enjoying a warm and welcoming culture. Plus, you'll have the flexibility of working from home two days a week.

With a strong international presence and a commitment to ethical and socially responsible practices, our client is consistently recognised for their excellence.

This is your opportunity to be a part of an organisation that consistently ranks among the world's best employers.

The Role

Are you seeking a chance to kickstart your professional career and delve into the world of broking? This position provides remarkable growth opportunities, with full support and encouragement for your career development.

You'll play a central role in ensuring clients and customers receive exceptional support through your diligent sales administration.

This role is pivotal for delivering top-notch service and will evolve into a position where you independently manage your portfolio of valued clients.

As a Client Service Officer, your responsibilities will include:

Providing prompt and accurate responses to client and insurer inquiries.
Meticulously documenting all call interactions and ensuring that followup actions are directed to the right recipients.
Conducting daily followups on documentation from clients and insurers.
Handling invoice reconciliation.
Assisting with adhoc administrative tasks.

The Benefits

WFH flex 2 days a week
Thrive in a vibrant office environment with a supportive team.
Access custom career development and training programmes to support your continuous learning.
Benefit from wellbeing initiatives and an employee assistance programme for mental and physical wellbeing.
Participate in rewards programmes, the Employee Stock Purchase Plan, and Paid Volunteering days.
The chance to join a multinational financial services company with incredible growth prospects.

About You

Exceptional organisational abilities and the skill to manage multiple priorities effectively.
Proficiency in written and verbal communication skills.
Strong interpersonal skills, a natural ability to build relationships, and an enthusiastic personality.
Problemsolving skills to adeptly handle client inquiries.
The ability to thrive in a fastpaced, highvolume environment.
Exceptional customer service skills.

This role is ideal for individuals with a bright and enthusiastic attitude, eager to take the next step in their professional career.

If you're ready to embark on a rewarding journey in the insurance sector with a clear path to becoming a Broker, we would love to hear from you

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