Customer Service Manager - Melbourne, Australia - AB Dental & Medical Recruitment Agency

AB Dental & Medical Recruitment Agency

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is an online educational business owned by two world renowned industry experts. We show dentists how to unlock the opportunity for massive practice growth that clear aligner therapy offers.

They achieve this by offering dentists 3 turnkey solutions being 1. An Exclusive Buying Group, 2. An Aligner Education Program, 3.

An Aligner Business Program:
Service Coordinator Melbourne - East Bentley

The purpose of the Customer Success Manager is to build member loyalty and partner relationships by ensuring our members and patterns have an ongoing positive experience from on boarding through he lifetime of their journey.

Your Skills:

A member first mindset
A passion for work
Effective Communicator
Relationship Management
Problem Solving
Empathy
Active Listening

Responsibilities:
Manage and enhance the onboarding process for new members

Build relationships with members by being their voice

Build relationships with current partners

Respond to member enquiries

Arrange partner webinars with members