Retirement Living Manager - Myrtle Bank, Australia - Southern Cross Care (SA, NT & VIC) Inc

Southern Cross Care (SA, NT & VIC) Inc

Verified Company

Myrtle Bank, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be the difference. Enjoy great rewards and benefits.

:

-
Permanent Full Time position

:

-
Salary Packaging benefits up to $15,900 annually to maximise your take home pay

:

-
Bupa Health Insurance and Goodlife Health Club discounts available

We have an exciting opportunity for a Retirement Living Manager to join our team at Glen Woodley Estate in Myrtle Bank.

About the role

The Retirement Living Manager will be responsible for the successful overall management, sales and customer service of the Glen Woodley Estate.

This role provides a high level of client satisfaction in all areas including facilities management, community, hospitality and resident engagement activities that meet Southern Cross Care's expectations.

Key Responsibilities include but are not limited to:

Ensuring the facility and operations of the Village are profitable and successful

due to excellent financial management by achieving or exceeding all budgets
and financial targets.

Ensuring the retirement village operations are at all times compliant with all

current legislation including input and management of village budgets and reporting.

Ensuring all policies, procedures and documentation required for compliance with the Retirement Villages Act are prepared and implemented in consultation with the Village and Cafe Operations Manager.
Assisting with sales enquiries for those interested in making the move into Glen Woodley Estate including site tours and hosting marketing activities.
Liaising with the refurbishment team and assisting in the coordination of the refurbishment of vacant villas & apartments as required.
Regularly communicating with our residents on relevant issues to ensure their needs are being met and/or exceeded on a regular basis including holding routine manager information meetings, and ensuring an ample entertainment and activity opportunities including guest speakers.
Investigating areas for improvement in the area of customer service, identifying

and implementing appropriate new services to enhance service provision for the residents.

For further details about the role, please refer to our website or the attached position description.

About you
We are looking for people who will be the difference in the lives of our residents and clients.

Demonstrated experience in a service role such as events, activities, hospitality or accommodation experience.
Great leadership skills including the ability to create an inspiring team environment and customer focused culture.
Demonstrated commitment to meeting the needs of both internal and external customers, including efficiently responding to needs and managing expectations.
Exceptional interpersonal skills in order to work collaboratively with individual residents to provide them with information and advocacy to enhance their health, wellbeing and independence.
Strong organisational and time management skills.
Sound initiative and the ability to work with mínimal supervision, whilst taking ownership of workload to meet deadlines.
Proficient computer and keyboard skills and the ability to use Google Suite and various inhouse databases.
Applicants with previous experience in a similar role will be highly regarded.
A current Driver's licence is a requirement for this role.

About us
Southern Cross Care is one of Australia's leading charitable aged care and retirement living service providers.

We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career.

We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Applications close

:

4pm on Wednesday, 30th of August 2023