Customer Service Officer - Seven Hills, Australia - Engineering Networks Pty Ltd

Engineering Networks Pty Ltd

Verified Company

Seven Hills, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Seven Hills Location

Permanent $65,000 + Superannuation
Join a small but supportive team

Customer Service Representative
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Company Overview:Our client based in Seven Hills, specialises in providing exceptional solutions in the electrical, industrial, data, and lighting sectors. As a Customer Service Representative, you'll play a pivotal role in maintaining our outstanding customer service standards.

Position:
Customer Service Representative

Location:
Sydney, Seven Hills

Working Hours:
Monday to Friday 8-4 /8:30-4:30

Reporting To:
Customer Services Team Leader

Team Size:
Small, fostering a collaborative and supportive environment

Key Responsibilities:

Manage order entry and handle 4060 calls daily, addressing pricing and product inquiries with professionalism and efficiency.
Utilise Salesforce and other systems to manage and update customer data accurately.
Learn about clients' products offering additional advice and suggest additional products if required by customers

Requirements:

Proven track record in an administrationbased customer service role, offering sales support and supporting product enquiries
Proven track record in call management and customerfocused interactions.
Strong problemsolving skills with a keen attention to detail.
Sales order management experience
Ability to adapt to change and thrive in a fastpaced environment.
Team focussed with a friendly and calm and friendly demeanour
Experience with Salesforce highly regarded
Prior exposure to the electrical industry or related fields is a plus.

In return for your expertise you will be rewarded with: