Customer Service Representative - Alexandria, Australia - SGS

SGS

Verified Company

Alexandria, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity.

Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description:

A Customer Service Representative is required to work in Alexandria, NSW, to provide support to Production Management and the Sydney Management team, including the timely distribution of analytical reports to clients, Invoicing and ensuring client satisfaction and supporting other duties as required.

Some other responsibilities are:

Assist with the monitoring of results and liaise with Production Manager on results required.
Assists Customer Service team with day to day client requirements such sample pickups, delivery etc.
Discuss result status and turnarounds with clients/Key Accounts when required.
Issue completed reports and various attachments, following approval by section head and/or Production Manager.
Liaise with Key Accounts and Sample Receipt teams regarding client queries, reporting technical or other issues.
Monitor and report on any client satisfaction and issues.
Data entry of external results or attaching into SLIM Database.
Manage, administer and maintain pricing and packages for the key clients through SLIM to ensure prices in SLIM are to date.

Qualifications:

Preferred tertiary qualifications and experience in science, preferably in the environmental sector
Similar experience in a high throughput laboratory highly desirable
Preferred experience in the use of LIMS systems

Additional Information

WHY WORK FOR SGS?
Working at SGS means joining an innovative, global Company. Let's break down what that means for you.

As a Company, we have embraced the shift to
flexible work. We encourage our employees, wherever operationally possible, to work in arrangements that support a worklife balance.
We're a Company who believe our impact on society is important, so
Sustainability is embedded in our culture and the way we do business.

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Paid Parental leave scheme for 8 weeks for eligible employees.

We are driven to ensure we have a positive impact on our local communities through
paid employee volunteering days and regularly encouraging time off to donate blood.

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Health & Wellbeing is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
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Ongoing learning & development is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
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Career Development Opportunities (nationally and Globally)

COME TO WORK AND BE 100% YOU

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.